Product Operations Lead

Jakarta Barat·DKI Jakarta·IndonesiaIndonesia Product

Job Type
:  Full Time
Job Industry
:  Financial Services
Job Function
:  Product Management
Experience
:  Manager / Senior Manager / Department Head
Education
:  Master Degree / Post Graduate Degree - S2
Description

CekAja product team is looking for a highly customer-centric and motivated individual to lead our product operation team in managing & optimizing our marketplace product in Indonesia market. You will have the opportunity to lead the day-to-day work of team that ensure Cekaja is providing the best customer experience possible when it comes to how our customers interact with our financial products. Ideal candidates will have a passion for continuously raising the bar and challenging the status quo.

 

Main Responsibilities, but not limited to

 

  • Lead team of 4-5 people to support company to achieve business goals. Defining teams goals and key performance metrics, and link it to company’s goals
  • Setup & maintain C88 systems for Indonesia market needs
  • Ensuring good customer journey. Understand local customers needs, develop clear plan that help increase our platform efficiency and increased conversion
  • Support the business & our partners with right technology solutions. Able to understand their requirements, analyze and counter-propose with better technology & process
  • Improve business processes, including driving automation, and increasing overall team efficiencies
  • Find & propose new opportunity for improvement.
  • Drive analysis and insights to identify existing gaps and propose next steps
  • Ability to present complex information in a clear and concise manner to leadership both verbally and in writing.
  • Create regular and timely program update, define and track performance metrics, and drive operational excellence.
  • Excel in a working culture where accountability, transparency, and collaboration are the norm and where rapid deep dives into data and financial performance is a standard operating practice.
  • Manage work by the team, deliver high quality results within planned timeline.
Requirements

 

  • Bachelor degree in engineering
  • 5+ years experience in technical account management, product operation management or product management role
  • Experience in leading operation teams (of 3+ people) for banking, financial service industry, or technology startup company
  • Experience working with partners and managing cross-functional projects
  • Technical background in software or computer engineering is preferred
  • High attention to detail
  • Good logical & analytical thinking
  • Good communication in Indonesia & English (speaking & writing)

 

Preferred Qualifications

  • Degree in computer science / engineering, master degree is a plus
  • Ability to independently own and manage a strategic program by defining and executing on key deliverables and outcomes
  • Demonstrated skill at building relationships and an ability to influence others
  • Demonstrated business judgment as well as ability to think creatively, analyze quantitatively, problem-solve, scope business requirements and prioritization.
  • Excellent verbal and written communication and collaboration skills
  • High threshold for working in an ambiguous, fast paced environment
Benefits

- Health Insurance

- ESOP (Employee Stock Options Plan)

- Lunch

Skills Requirements
LeadershipProblem solvingAnalytical thinkingProduct development